Steph Cartwright, CPRW

Let’s do this!

Working with me means you’re partnering with someone who knows the in's and out's of the federal hiring process and how to write a federal resume that conquers it.

I know what questions to ask when you don't like talking about yourself and the words just won't come. I’ll also see your story with a new perspective and find the value in details you’ve overlooked.

Here are the next steps…

Check your email within the next few hours (or within the next business day if it's already after Office Hours) for the the Application Questionnaire I’ve created from the questionnaire preview. Please complete the questionnaire as instructed and with the highest level of ranking you can give yourself honestly.

Your answers will determine whether or not you are eligible for the job and help me collect information about your Specialized Experience, KSAs, and level of experience with each faster.

 Once I review your Application Questionnaire answers, I’ll send you a link to schedule your phone consultation.

WHILE YOU'RE WAITING...
Save my email address to your contacts: steph@offtheclockresumes.com

If you don't do this, important emails may be sent to your Spam or Junk folder.

Office Hours

The fastest way to get in touch with me is by email during my typical office hours. I check my email frequently throughout the day (even when I’m away from my office), respond as quickly as I can, and will get back to you within the next business day at the absolute latest. My typical office hours are:

  • Monday through Thursday from 10:00 AM - 6:00 PM (PST)

  • Fridays from 10:00 AM - 2:00 PM (PST)

You may also call me during my office hours, but please understand that I'm not sitting around waiting for phone calls. I block out several hours during my day to dedicate 100% of my attention to client projects. I prefer that you view my availability and schedule a 15-minute call with me or 30-minute call with me using these links.

Both of these links can be found in my email signature, as well.

Payment Policy

I will collect full payment via a payment link emailed to you at the end of our 60-minute Phone Consultation.

I do not offer payment plans at this time.

I guarantee 100% safe and secure payments using Stripe as a payment processor. I accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club credit and debit cards.

As discussed in the Terms of Service you signed, I will not start your first draft until I’m notified that your payment has processed (This is automatic and requires no effort on your part aside from clicking that final “Purchase” button on the Checkout page.). Since you’re purchasing a service and your first draft may serve as a final document, there are no refunds once your first drafts have been sent by email.

Feedback Guidelines

Your first draft will be ready for review by email in five business days (two business days with a $99 rush fee).

All of my clients get a Priority Revision Period. Any revisions you request for the first ten business days after receiving your first draft will be addressed and a revised resume will be ready for review within the next 48 hours.

I will continue to work with you on revisions after the Priority Revision Period until you are 100% satisfied with your resume, but any revisions requested after the Priority Revision Period will be addressed and a revised resume will be ready for review depending on my availability.

As discussed in the Terms of Service you signed, you are responsible for actively participating during this Priority Revision Period. This means reviewing your resume, providing feedback, requesting revisions, and/or approving the drafts in a timely manner. Since you will not be the only client I’ll be working with at any given time, your active participation allows me to manage my time with each client (including you) effectively.

BOTTOM LINE:
I'm setting this time aside to work with you. Please don't "ghost" me after receiving your first draft and request that I take time away from other clients to give you more of my time weeks (or months) later.

Requesting Revisions

If you have revisions to request, I prefer that you email me a copy of your draft with notes and requested changes in a different font color within the document. An alternative preference is that you email me your notes and requested changes in the body of the email.

We can also discuss revisions over a 30-minute phone call which you’ll be able to schedule directly from the first draft delivery email.

You're welcome to use Tracked Changes to send notes and requested revisions, but I’m not a huge fan of this method. With this method, I will still make changes to the original file and communicate my feedback by email.

Frequently Asked Questions

Why are public sector or federal resumes so different than corporate resumes?

Private sector employers collect resumes and narrow down candidates using Applicant Tracking software. A corporate resume must be optimized with keywords from the job posting to make sure you are ranked as a top candidate by this software. Only the top candidates' resumes will likely be seen by a decision maker scheduling interviews.

Federal agencies hire a bit differently. While your federal resume is submitted online, it won't be seen by Applicant Tracking software. It will be read by the agency's HR Specialist who must determine if you are qualified based on very strict requirements. He or she will determine if you are referred to a hiring authority.

To prove you are qualified, your federal resume must describe your work history and qualifications (known as Knowledge, Skills, and Abilities or KSAs) in detail. The most effective format to achieve this is to alternate between paragraph descriptions that align with each specific KSA and bullet lists that showcase your related achievements. Each achievement should also include context, actions, and results. No wonder federal resumes are 5+ pages long!

You are unlikely to be ranked as "Best Qualified" and be referred to a hiring authority without a highly targeted federal resume that adequately showcases your KSAs and understanding of the agency's mission.
 

Will my new federal resume work for every job I apply for?

No, it won't. When the agency's HR Specialist reviews your federal resume, they must determine if you are qualified based on very strict requirements (similar to a checklist). Your resume will receive a grade (similar to a 100-point test). Only those who receive a 90 or higher grade will be referred to a hiring authority to be considered for an interview.

For this reason, you must target your federal resume for each job announcement.
 

Do you make any guarantees?

I don't guarantee interviews, job offers, or any career outcomes. There are simply too many factors involved in the job search. Results will vary based on:

  • How active you are in the job search process
  • Whether or not you're applying for positions you are qualified for, and
  • If you use your resume, LinkedIn profile, cover letter, etc. as advised
     

I also need help with my job search, interview prep, etc. Where can I get help with these things?

April Klimkiewicz with Bliss Evolution is Off The Clock Resumes' preferred Career Coach.

April can help you tackle any career-related issue with personalized support during Skype coaching sessions ($195/hour). Your sessions could cover:

  • Interviewing
  • Salary Negotiation
  • Workplace Dynamics
  • See More...
     

Is April the Career Coach for you? Schedule a free 30-minute call...