Frequently Asked Questions

Learn more about working with Off The Clock Resumes.


Working With Your Resume Writer

+ How can I get in touch with my Resume Writer?

You can call, email, or start a live chat with me via Facebook Messenger! My typical Office Hours are Monday through Thursday from 10:00 AM - 7:00 PM (PST) and Fridays from 10:00 AM - 3:00 PM (PST), but I'm not always sitting around waiting for phone calls (Some resume writing has to be penciled in!). That's why you can view my availability and schedule a:

15-minute call with me or 30-minute call with me

I check my email frequently, respond as quickly as I can, and will get back to you within the next business day.

+ How do I pay for my project?

Payment will be collected online at the end of your Resume Questionnaire or over the phone after a scheduled phone consultation. I guarantee 100% safe and secure payments using Stripe as a payment processor. I accept Visa, Mastercard, American Express, Discover, JCB, and Diners Club credit and debit cards.


+ When can I expect my first draft(s)?

For Refreshed and Targeted Resumes, your first draft will be ready for review by 7:00 PM (PST) two business days after your payment has been processed.

For Executive Resumes, your first draft will be ready for review by 7:00 PM (PST) five business days after your payment has been processed.

For Targeted Cover Letters purchased with your resume, your first draft will be sent with the first draft of your resume. If you purchased LinkedIn Plus or myBio Package, these services will not be started until your new resume has been finalized and the final documents have been delivered by email.

+ How should I send my revision requests?

I prefer to receive revision requests by email with your notes and requested changes added to the first draft document in a different font color, or you can send your notes and requested changes in the body of an email.

We can also discuss revisions over a 30-minute phone call.

You are welcome to use Tracked Changes to send notes and requested revisions; however, I will make changes to the original file and communicate my feedback by email.

+ How does the Priority Revision Period work?

For Refreshed and Targeted Resumes, any revisions that you request within five business days of receiving your first draft will be completed and a revised resume will be ready for review within the next business day.

For Executive Resumes, any revisions that you request within 10 business days of receiving your first draft will be completed and a revised resume will be ready for review within the next 48 hours.

+ How does the 100% Satisfaction Guarantee work?

I will work with you until you are 100% satisfied with your new resume with any revisions requested after the Priority Revision Period completed depending on my availability. I cannot guarantee a quick turnaround for revisions, but I will do our best to accommodate your needs.

I make my recommendations based on proven strategies and my knowledge and understanding of employer expectations in your field. If you ask me to make changes that conflict with my expertise, I am not liable for any negative reactions or lack of response from employers.



Upgrades & What They Include

+ What is your process for creating Targeted Resumes?

I excel in creating highly targeted resumes! If you provide a specific job posting, I will analyze that job posting to identify the top qualifications and skill sets that your resume needs to showcase. I will add specific examples from your work history that highlight how you have leveraged these skills to achieve great things in your career.

I can also research job postings in your area for the job titles you are targeting.

+ When do I get my Graphic Resume?

When your new resume is finalized, I create final documents in multiple file types: a Microsoft Word document, a PDF, and a Plain Text file. When you purchase the Graphic Resume Upgrade, you will receive a custom designed Graphic Resume in place of the standard PDF version of your final documents.

+ What is your design process for Graphic Resumes?

I will design your Graphic Resume to be appropriate to your industry and career-level. I will use a color theme that is similar to the conservative color used on your resume's Microsoft Word document version. I also take your personal preferences into consideration.

Since Graphic Resume designs are not eligible for a Priority Revision Period and are limited to only one revision, I highly recommend emailing samples of Graphic Resume designs to me prior to finalizing your new resume's content. Pinterest is a great source of Graphic Resume samples.



Purchasing Additional Services

+ Where can I purchase additional services?

Additional services can be purchased within the Client Portal. To access the Client Portal, you will need to login with your email address and assigned access code. I will send you an access code with your first draft.

If you forgot to order a Targeted Cover Letter with your resume or changed your mind about purchasing LinkedIn Plus, you can contact me and request your access code prior to receiving your first draft.

+ What additional services would you recommend for me?

I am so glad you asked! Not every job posting will indicate the need for a cover letter (But when it does, make sure it is targeted for that job!). Due to the evolving nature of the job search, I highly recommend having a keyword-optimized LinkedIn profile that tells your unique story and highlights your strengths.

Why? A keyword-optimized LinkedIn profile will improve your visibility in both Google & LinkedIn searches by employers, recruiters, and HR professionals. LinkedIn is also a highly regarded job board. Those with a complete, keyword-rich profile can accelerate their job search with LinkedIn's Easy Apply button. For this reason, I highly recommend LinkedIn Plus for every field and career-level.



LinkedIn Plus & What It Includes

+ How does LinkedIn Plus work?

It depends. If you don't have a LinkedIn profile, I will create one for you. Your new LinkedIn profile will be complete with a keyword-optimized Headline, Summary, Experience, Skills, and Education sections. We will also boost your profile with any relevant accomplishments like Certifications, Courses, Projects, Honors & Awards, etc.

Due to liability issues, I can't login on your behalf or access your existing LinkedIn profile. I will provide another document with content recommendations. To keep your LinkedIn content consistent with your new resume information, I do not start this service until your resume content has been finalized and your final documents have been delivered by email.

+ How will LinkedIn Plus help me?

Consider your LinkedIn profile a personal website. All of the content within your personal website is searchable. LinkedIn profiles are searchable to both Google and LinkedIn itself. According to a recent Jobvite survey, 87% of corporate recruiters and HR professionals look for qualified candidates on LinkedIn; so having a LinkedIn profile optimized with the keywords that these hiring professionals are using will make you more visible in their searches.

Once your profile is found, it will serve as a public resume. Employers can contact you directly on LinkedIn or direct you to specific job applications that you are a good fit for.

LinkedIn Plus will optimize your online presence with content that is consistent with your resume, that tells your unique story, and improves your visibility in online searches using strategic keywords.



Cover Letter Services & What They Include

+ What makes my cover letter a Targeted Cover Letter?

There are so many free (and useless) cover letter templates available online. When you purchase a Targeted Cover Letter from Off The Clock Resumes, I will analyze the job posting that you provide and identify the top qualifications and skill sets that the employer is looking for in a candidate.

I will highlight specific examples from your resume that showcase your achievements or related skills. I will also integrate keywords or phrases from the job posting to match your tone of voice to the employer's. A Targeted Cover Letter is keyword-optimized but more importantly addresses why you are a great fit for the company.

+ I purchased Cover Letter Trio. How do I get my cover letters?

When you purchase Cover Letter Trio, you can either redeem all three cover letters instantly or individually over the span of your job search. To redeem your cover letters, visit the Client Portal and login using your email address and access code. If you have misplaced or forgotten your access code, please contact me.

Within the Client Portal, click our "Request Cover Letter" button and provide the information requested including a link to the job posting. Your Targeted Cover Letter(s) will be ready for review by 7:00 PM (PST) in two business days.